shipping & returns

SHIPPING

We strive to provide you with the best shopping experience possible here at Liliana.


  • Flat shipping rate of $8.99 for all domestic orders (U.S. only)
  • Free shipping for all orders over $75 for all domestic orders (U.S. only)
  • Order processing may take up to 2-3 business days
  • Package shipping & delivery can take up to 5-7 business days depending on your location
Once your package leaves our warehouse, you will be provided a tracking number to track your shipment. NOTE: Please make sure that your shipping address is entered correctly to ensure that your package is accurately delivered to your destination .





RETURN

We offer returns within 30 days after purchase.


  • Returns must be brought to our attention & sent back within 30 days
  • Item(s) must remain in original condition (unworn, unwashed, unaltered) with the tags attached
  • A separate packaging box must be used to ship shoes with the original shoe box inside
  • Customers are to responsible for all postage costs of shipping the package back to our warehouse
  • Once your package reaches back to us, it will typically take 1-2 days to inspect and process your refund
  • Your refund will be issued back to original form of payment at checkout, and may take up to 5-7 days to appear on your statement
NOTE: All shipping fees are non-refundable. We reserve the right to decline your return or assess a 15% re-stocking fee if these terms are not followed. T o begin your return process, please fill out & submit our Return Form here.