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faqs
  • We strive to provide you with the best shopping experience possible here at Liliana.
    Flat shipping rate of $8.99 for all domestic orders (U.S. only) Free shipping for all orders over $75 for all domestic orders (U.S. only) Order processing may take up to 2-3 business days Package shipping & delivery can take up to 5-7 business days depending on your location Once your package leaves our warehouse, you will be provided a tracking number to track your shipment. NOTE:Please make sure that your shipping address is entered correctly to ensure that your package is accurately delivered to your destination.
  • We offer returns within 30 days after purchase.
    Returns must be brought to our attention & sent back within 30 days Item(s) must remain in original condition (unworn, unwashed, unaltered) with the tags attached A separate packaging box must be used to ship shoes with the original shoe box inside Customers are to responsible for all postage costs of shipping the package back to our warehouse Once your package reaches back to us, it will typically take 1-2 days to inspect and process your refund Your refund will be issued back to original form of payment at checkout, and may take up to 5-7 days to appear on your statement NOTE:All shipping fees are non-refundable. We reserve the right to decline your return or assess a 15% re-stocking fee if these terms are not followed. To begin your return process, please fill out & submit our Return Form here.
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