faqs

ORDERS

Does Liliana ship internationally?


Yes, we are global! Please note that shipping costs to international countries will apply differently based on package weight and final destination. Liliana is not responsible for any applicable custom fees, taxes, or other charges.




How long will it take for my order to ship out?


Please allow 2-3 business days of processing time for your order before it’s on the way to you.




How long does it take to receive my package?


Once your order has been shipped, you will receive a shipping confirmation email with a tracking number for your shipment. Package shipping & delivery can take up to 5-7 business days to arrive depending on your location.




Can I change or cancel my order?


To ensure that your package ships out as soon as possible, your order is processed the moment it comes in. We are unable to make changes to orders once it’s placed in our system.

Please make sure that all selections are final before placing your order (i.e. shipping address, item color/sizes, promocodes, etc.)





RETURNS

I would like to request a return. What is the next step?


We offer returns within 30 days after purchase. Please head over to our Return Policy page for instructions on how to process your return and complete our Returns Form.




How long does it take to receive my refund?


When your return package reaches us, it typically takes 1-2 business days to inspect and process your refund. It could take an additional 5-7 business days for your refund to show up on your original form of payment.




Am I able to exchange for a different size?


Unfortunately, Liliana is unable to offer exchanges at this time. We recommend that you return your current item(s) and repurchase the item(s) in your preferred size or color. Please refer to the return process above.




What do I do if I received a defective item?


If you happen to have received a defective item, please report the case to us immediately by submitting a Returns Form in the Return Policy link.





COLLABS

Can I become a Liliana influencer?


If you’re a fashion influencer, we would love to collaborate with you!

Please send your contact info and Instagram profile here.





CONTACT US

Who do I contact if I have more questions?


Need more assistance? Feel free to contact us here.

We will do our best to assist you as soon as we can.





WHOLESALE

How can I join wholesale?


Calling to all business owners! Want to carry Liliana in your shop? Visit our wholesale site for more information on how to be connected with a sales representative.